Privacy Policy & Terms of Service
Privacy Policy
Violet Home Services
Effective Date: February 1, 2026
Violet Home Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or communicate with us, including via SMS text messaging.
Information We Collect
We may collect the following information:
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Name
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Phone number
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Email address
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Service address
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Service request details
Any information you voluntarily submit through forms, calls, or messages
We may also collect basic website usage information through cookies or analytics tools.
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How We Use Your Information
We use your information to:
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Respond to service inquiries
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Schedule appointments
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Send estimates and invoices
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Provide customer support
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Send appointment reminders
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Send service updates
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Send promotional offers if you opt in
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Improve our services
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SMS Communication and Consent
By providing your phone number and opting in, you consent to receive SMS messages from Violet Home Services regarding:
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Appointment reminders
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Service updates
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Estimates
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Billing notifications
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Promotional offers if applicable
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Message frequency varies.
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Message and data rates may apply.
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You may opt out at any time by replying STOP.
For assistance, reply HELP.
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After you send STOP, you will receive a confirmation message and no further messages will be sent unless you opt in again.
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Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes.
We may share information with trusted service providers solely to operate our business and deliver services, including SMS messaging platforms.
All the above categories exclude text messaging originator opt in data and consent. This information will not be shared with any third parties.
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Data Security
We implement reasonable safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
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Your Rights
You may request to access, correct, or delete your personal information by contacting us at:
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Email: violethomeservices@gmail.com
Phone: (704) 686-8821
Address: 9805 Statesville Road, Charlotte 28269
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Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Terms of Service
Violet Home Services
Effective Date: February 1, 2026
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Acceptance of Terms
By accessing our website or using our services, you agree to these Terms of Service.
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Services
Violet Home Services provides residential home services as described on our website. Service details, pricing, and availability may change without notice.
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Estimates and Payments
Estimates are based on the information provided at booking. Final pricing may vary depending on actual site conditions.
Payment is due upon completion of service unless otherwise agreed in writing.
Late payments may result in additional fees.
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SMS Terms of Service
By opting into SMS from a web form or other method, you agree to receive text messages from Violet Home Services. These messages may include:
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Appointment reminders
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Service notifications
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Billing alerts
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Promotional messages if you opt in
Message frequency varies.
Message and data rates may apply.
To opt out at any time, text STOP.
For assistance, text HELP or contact us at (704) 686-8821.
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Cancellation Policy
Clients must provide at least 24 hours notice for cancellations. Late cancellations may be subject to a fee.
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Limitation of Liability
Violet Home Services is not liable for indirect, incidental, or consequential damages arising from use of our services.
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Changes to Terms
We reserve the right to modify these Terms at any time. Continued use of our services constitutes acceptance of those changes.